Póngase en contacto con nosotros
Envío GRATUITO a partir de 75€
Envío en 2 a 5 días
Pago seguro
Empresa francesa
Acceso denegado
¡IMPORTANTE! Si usted es propietario de una tienda, por favor asegúrese de que tiene las cuentas de clientes habilitadas en la administración de su tienda, ya que tiene bloqueos basados en clientes configurados con la aplicación EasyLockdown. Habilitar cuentas de cliente
Livraison &
Volver
Votre commande en 6 étapes
Confirmation
01
Vous avez passé commande ?
Félicitations !
Vous avez reçu un email de confirmation
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Préparation
02
Alice GISSAT, notre collaboratrice responsable logistique et envois, basée près de Dijon, se charge de préparer votre colis, manuellement
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Suivi
03
Vous recevrez un e-mail avec votre numéro de suivi
Vous pourrez suivre son parcours jusqu’à chez vous
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Transport
04
Votre colis sera transmis au transporteur
Celui-ci est choisi par vos soins (Colissimo ou Mondial Relay)
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Livraison
05
Selon votre choix, la livraison est à J+2 ou J+3 ou J+5 (selon votre mode de livraison)
Votre commande est traitée endéans les 24H
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Terminé !
06
Votre colis est arrivé : Vérifiez que tout est en parfait état
Dans le cas contraire, veuillez nous le signaler dans les 14 jours
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Volver
Vous avez reçu votre commande ? C'est parfait !
Si toutefois, un ou plusieurs article(s) ne convien(nen)t pas à vos attentes, il est possible de nous le/les retourner endéans les 14 jours qui suivent la réception de votre commande.
Pour ce faire, il suffit de suivre le processus ci-dessous :
- Replacer le/les article(s) à retourner, neufs et non utilisés dans leur emballage
- Nous envoyer un e-mail à nathalie@okoeurope.com, en nous prévenant d’un retour et en mentionnant votre nom, les articles retournés, la cause et le numéro de commande
- Se rendre dans un point poste et nous renvoyer le colis à l’adresse suivante : OKO EUROPE, ZONE ARTISANALE POUILLY BAS, 9 RUE DE L ARTISANAT, 21560 COUTERNON – France
- Vous recevrez ensuite un mail de notre part vous confirmant que nous avons bien récupéré votre retour
- Le remboursement s’effectuera sur votre carte de crédit (ou votre compte bancaire) automatiquement
- Attention, les frais d’envoi pour un retour seront à votre charge
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